As the experienced Amazon seller over 10 years, we aim to build up a perfect ecological chain in this website. Present factory-outlet-price(the best price over websites) for consumers with superior service.

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When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday.

What if I don't receive my order?

Contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. 

What is the warranty of my item?

All items come with a guarantee 1 YEAR quality warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

What if I can’t pay by credit card?

If you are unable to make the payment by credit card, alternatively we suggest using a bank debt card or Paypal to finish the order.


Service Promising


1.We will update your tracking numbers within 24 hours and you will  get notification by email.

2.Email/Call us when you have any problem about products. 

3.One year warranty for our products.

4.R.W.FLAME electric fireplace instruction manual download.

            Electric Fireplace Insert User Guide 

            Electric Fireplace User Guide 

5.Our technical team is availiable at all time.

6.Our Statement R.W.Flame will not have any liability or responsibility for any third-party materials or websites, or for any products or services of third parties except from Wayfair, Ebay, Overstock, Houzz, Walmart and Amazon....


Contact us if you have any question including products function, discount activity, delivery information, payment issue,etc.