FAQ

1.How do I contact RWFLAME regarding my order?

Whatever happens to your order, you can contact us by r.w.flame@hotmail.com It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

2.When will my order be shipped out?

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

3.What shipping methods do you offer?

We use Fedex, UPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.

4.What is the estimated delivery time?

We aim to ensure that you receive your order as quickly as possible. Once your order submitted successfully, our warehouse processes your order on the same working day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (3-5  working days) are estimates and may vary due to external factors outside of Rwflame, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

5.How do I cancel my order?

6.What if I don't receive my order?

7.What if I have received a damaged order?

8.When can I expect a refund debited to my account once I return the item?

9.What is the warranty of my item?

10.Is that possible for me to order replacement parts from you?

11.What if I can’t pay by credit card?

12.Will an invoice be included in my package?