Return & Refund Policy
At rwflame.com we want you to love what you buy! But if you don't or if the item is unsuitable, we offer a simple "No Hassle Returns" policy. The product you return must be in new, unassembled and unused condition and in the original packaging. Customer satisfaction is our goal, so we kindly ask that you return your purchase the same way you received it to ensure a hassle free refund.We want every item to be a perfect compliment for your home. You can request a return or exchange within 30 days after delivery if you feel the item doesn't satisfy your home decor.
How do I make a return?
1. Sign into your RWFLAME account.
2. Select the item(s) you would like to return, fill up the reason, then submit.
3. Print the return label and tape it on the outside of your return parcel.
4. Call the post office to arrange a collection or drop off at your nearest post office.
NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like and at your own cost., just make sure it's postmarked no later than 30 days from the purchase date.
*The shipping label we provide only works if you are shipping within the US.
How do I find the return label I generated?
How long do I have before making a return, and do I have to pay for shipping?
Can I still return items if they are worn, damaged, or have the tags removed?
If you want to return the goods in person, please email the return tracking number to email@example.com
Please send all returns to:
750S Valley View Ave, San Bernardino,CA 92408, United States
If you have any problem, Please ask our Customer Service department for help.
Phone:862-330-0229（Monday-Friday 6 AM to 10 PM）