Return & Repair Policy

How do I make a return?


1. Sign into your RWFLAME account.

2. Select the item(s) you would like to return, fill up the reason, then submit.

3. Print the return label and  tape it on the outside of your return parcel.

4. Call the post office to arrange a collection or drop off at your nearest post office.

NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 30 days from the purchase date. 

*The shipping label we provide only works if you are shipping within the US.


Contact US 

If you have any problem, Please ask our Customer Service department  for help.

Phone:862-330-0229(Monday-Friday 6 AM to 10 PM)