Return & Refund Policy
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted. Don't hesitate to contact support@rwflame.com to confirm the return address for returns and exchanges.
Return Policy
You can return most items from our store for a refund or store credit within 30 days of delivery. Items returned must be in their original packaging or acceptable packaging and all accessories in the original shipment.
Return Shipping Cost
If your order is within 30 days, we will offer a free return by issuing a prepaid return label.
Return shipping costs will be deducted from your refund and may vary based on the return location. However, we will cover return shipping costs in the following situations:
- Item arrives damaged or defective
- Product quality issues
To process a full refund, we require pictures or videos of the defective or damaged item.
Return Process
1. please get in touch with Customer Service at support@rwflame.com, indicating the item(s) you would like to return and why. We will get back to you within 48 hours. Your patience will be highly appreciated. For damaged or defective products, we require pictures or videos of defective/damaged items to process the return/refund.
2. Prepare the shipping label. Once the return request is approved, we will provide you a return address. Print your shipping labels or ask the carrier location for assistance. For damaged or defective products, we will send you a pre-paid shipping label.
3. Pack up the item(s) to be returned with the original packing and all accessories in the original shipment.
4. Drop off your package at a carrier location near you and ship the items to us. Once it ships, please contact us at support@rwflame.com. We will track the process and issue the refund to your original payment method after receiving the package.
There are a few items that can’t be returned:
Gift cards
Personalized items
Bundled items at discounted rates, e.g., "5 for $25" (unless the entire bundle is returned)
Items marked “Non-Returnable” on the sale page
Contact US
If you have any problems, please ask our Customer Service department for help.
Email: support@rwflame.com
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