Contact Us For question about placing an order or for help with an order that has just been placed (including cancellations). For question about electric fireplace, product applications, and techniques. For assistance with quotes, bid and contract terms. Contact us by phone (+1 862-330-0229) at 9:00 a.m. - 4:00 p.m. PST, from Monday to Friday. Write to us and get response in 24 hours! sales@rwflame.com orders@rwflame.com returns@rwflame.com USA ADDRESS: 9733 Topanga Canyon Blvd. Apt 310, Chatsworth California 91311, United States. CHINA ADDRESS: Room 24-7, No.788, Jinshan Road, Jiangbei District, Ningbo City, Zhejiang Province. Name Email Phone Number Message Send