Shipping Policy

Shipping Coverage

All orders from R.W.FLAME will be processed and shipped directly from our local fulfillment centers located within the United States.

Shipping is only valid for shipping addresses in the contiguous 48 United States, excluding Alaska, Hawaii, Puerto Rico, and Guam.

We do not deliver to FPO, APO, and PO Box addresses. Orders placed with these addresses will be cancelled and refunded.

Shipping Provider & Types:

We work with UPS, FedEx, USPS, and FdsExpress to ensure your order arrives safely and on time. The carrier will be selected based on your location and the size/weight of your items to ensure optimal delivery.

We offer the following shipping types:
Standard  Shipping: 3-5 Business Days,  free shipping
Express Shipping: 2-3 Business Days, additional $15.99 fee

Total Delivery Time: Calculated as Ship Date + Transit Time. Your order may arrive sooner than the estimated date.

Order Shipment Times:

All orders are processed and shipped within 24 hours on regular business days (Monday-Friday). Orders placed after 12:00 AM PST, or during weekends and federal holidays, will be processed and dispatched on the next business day. Processing for these orders can take a few hours or longer, depending on the volume of orders received on that day.

Please note that delivery times may be extended beyond our standard estimate due to national holidays, peak shopping seasons, inventory shortages, carrier delays, extreme weather, or other unforeseen circumstances beyond our control. We appreciate your patience and encourage you to contact support@rwflame.com with any delivery concerns.

Sales Tax

All products we offer do not include the tax fee. Sales tax will be calculated and collected at checkout based on your shipping address and local tax regulations. So the final price you pay includes the product price plus applicable sales tax.

Order Verification

While we process your order, you may be contacted by a customer service representative to verify your order and billing information after purchase. If you cannot be reached, your order may be delayed. The best way to ensure there is no delay on your delivery is to double-check all information you enter during checkout.

Shipping Address Modification
If you need to change your shipping address or other order details, please contact us immediately at support@rwflame.com.

Before your order ships: We can modify your shipping address and order details. Please contact us as soon as possible.

After your order has shipped: We cannot change the shipping address once the package is in transit. You may need to work with the carrier directly or return the item in accordance with our Return Policy.

To ensure accurate delivery, please double-check all information you enter during checkout, especially that your shipping address is within the contiguous 48 United States.

Inspecting Your Order Upon Arrival

If your order shipped via freight carrier, please thoroughly inspect your item before signing for the package. We recommend that you verify the following before signing the bill of lading:

Correct Item: Make sure you have received the correct product(s)
Package Condition: Check for damage beyond normal wear and tear that occurs in transit, which could indicate the item was damaged during shipping
If your order is correct and in good condition, please sign for the package.

If you did not receive the correct item or find significant damage: Please refuse the package and contact our customer service team at support@rwflame.com immediately. We will provide you with instructions to get your order corrected.

Contact Us

For any questions about shipping or delivery times, please contact us at support@rwflame.com.