We recommend that you keep the packaging your product was shipped in so you can easily repack your item in the required packaging in the event of a return. We would kindly ask that you include your packing note and complete the returns form so we can process your return efficiently.
Following an inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original shipping charges.
We promise to process all returns as soon as possible. You should be aware that it can take several days for a bank to show this credit. If you have not received your refund into your account after 10 working days, please contact our customer service or call 862-330-0229.
Please keep the following in mind when preparing your purchase for return:
- Include only the items for which the prepaid return slip was provided.
- Include all manufacturer's original packing materials, manuals and accessories.
- Complete and include the return slip.
- Place the provided prepaid shipping label on the package.
- Give the package to your local carrier or drop it off at any carrier location.
- If your purchase does not include a return slip it may cause delays during the refund procedure.
Note: The original shipping charges (if) incurred on your purchase are not refundable as part of your return.
Rwflame.com reserves the right to refuse a refund on a returned item if:
- The item that has been returned does not match the original item shipped to the customer.
- The returned item is missing parts or the original products packaging.
- The returned item was damaged during the return shipment due to improper or insufficient packaging.
- The item being returned has been obviously heavily used (such as lime scale buildup in a water cooler).
- The item being returned has been assembled in a way that would impede proper packaging for return shipping.