Ifeoma I.
So beautiful, I’m glad I got one. Thank you
Susan C.
Perfect fit. Went right in. Did not get my 10% off for long wait on delivery I was promised
Donus P.
I haven’t installed it yet but am very happy of what I see of it.
Gladys B.
We (self, children, grandchildren) are enjoying the comfort of the heat and the relaxation of the different colors of the flame. I have to hide the remote from the grandchildren they're so enchanted over the insert. Adds the extra comfort needed for our den (family room).
Danielle G.
It really is a beautiful piece love it
CLAIRE R.
This insert has transformed an old tired propane fireplace into an attractive feature in my living room. The customer service team was extremely helpful with an ordering error I made. The insert arrived very quickly and safely. Top notch experience all around.
William P.
Had some problems with first delivery; damaged in transit. Problem resolved.
Exactly what we wanted; exceeded expectations
Thank you
72shaffer
This is a beautiful electric fireplace insert. We quit using our wood burning fireplace about 5 years ago and decided an electric insert was the answer. This insert fit the opening with only an adjustment at the bottom, and was up and running in less than an hour. It has lovely "flame and log" color options and the heater I'd quite efficient. Our family room is now warm and cozy rather than cool and drafty.
samantha newton
We installed this piece into our existing gas fireplace (which did not work). Our opening measures 36��28 and this fits great with just enough room on all sides to easily pull it out to clean, allow air vent, and not look tacky. I'm thrilled with how quiet it runs, I cannot hear it when I have the TV on. Also, I really like the safety features! There is a time, auto shut off, and a main power switch that must be on before any functions work. I really can't say enough about this product. It fit all of our needs and surpassed all of our expectations.
Mark V.
These units look great!
Alfred F.
Looks great in our brick fireplace. Adds nice touch to our living room.
Les S.
We just received it a couple days ago and haven't mounted it yet, but it's plug and play right out of the box.
We're placing it in our fireplace in order to use clean electricity, rather than gas or wood.
It works great... pretty realistic embers and fire and looks authentic when not in use. I'll try to remember to add a pic when we get it mounted with the tile surround. Its going to be a nice upgrade for our livingroom.
And the service while purchasing was fantastic! Thanks!
Jeff S.
The heater blower is rattling like an engine, customer service is working on sending me another one. I'm praying this doesn't have the same issue. Unfortunately you're out of stock so I have to wait to get the replacement.
Daniel F.
Great customer service. Great price
Mahmoud M.
we haven`t try the heat yet but we love the look
Yvette
This insert packs a punch. I??ve had other inserts that say they warm 400 sq ft and I ended up returning them. With this insert I have to turn the heat down! Very quiet fan. The faux flame and logs aren??t the fanciest I??ve seen on the market but are still cute. The remote is finicky. You have to angle it just right.
Robert
I replaced my old bedroom fireplace with this new more modern one. It just slips into place after reconstruction and insulation of the wall. All the old tile had to be removed to get old unit out, raised the supporting floor, and install new wall tile to accommodate the new fireplace. The new fireplace is great as it has remote control, changes log and flame colors, has adjustable flame speeds, adjustable brightness, and 2 heat ranges. The one thing I miss with this new fireplace is thermostat heat control to regulate room temperature. Thermostat Control would be a welcome additional feature and simple for the manufacturer to provide with only one additional wire required to the heating unit.
AliciaRyan
Absolutely love this fireplace insert! The options of colors for the flame and logs is an added bonus and is very easy to change with the remote, it has a very nice display on the insert also. I have turned the heater on to test it but have not used it for heat as it is currently summer. I would definitely purchase this again.
Elleffay
This insert is so sleek and the options to choose color of both flames and logs is a nice touch as well! It didn??t fill the entire firebox, so my husband built a frame out of white Acek that he spray painted satin black (see pic). On high, heats our 13x20 MBR to 68 degrees from 60 in about an hour. Low heat setting is good to maintain overnight unless it??s the dead of winter. Remote works well and has all functions on it. Settings are also on the unit, itself, if remote gets misplaced.
Mike
This electric heater did a nice job filling a previously unused fireplace (I used bricks to raise it a few inches as other users have done, because the dimensions weren't quite right). My main floor is pretty open and so this isn't able to heat the entire floor except on a mild day. It does provide a complement to the duct-heating that struggles to keep up with my leaky house on really cold days.
Wise One
Very easy to install. Color schemes are awesome. When it's on for a an hour or two it will heat up my main level by two or three degrees. (Roughly 1200 sq ft). It also looks very clean/sharp after installed.
barbara burns
I put this insert into an existing fireplace. I basically open the box and slid it in. I did put several bricks across the bottom to get it up off the floor and will find something more permanent soon. I wasn??t sure which size to get because my fireplace was 36 inches wide. I ended up getting the 39 inch wide one and it fit perfectly. Do you need to put it on its own circuit because it trips the breaker when the heater is on, but that was no surprise to me.
Janet L. Smith
We have not used the heat portion, but it does work....we tested it for a couple minutes. It is very easy to install, just put in place. The various colors are nice &, it adds much ambiance to our living room. The remote control is a bit picky & it has to be aligned just right but works great. I would recommend it. It arrived timely.
Aaron W. Bonar
This item fit my fireplace and looks great. I had a few co-workers over and they all complimented me on my selection. Very happy with my purchase!
B. Calrisean
This unit was above and beyond what I thought it would be. It fit our old 1916 fireplace great, I just need to trim up the mortar to get it to fit nice and snug. I??m still looking into burying the wire in the wall but for now it runs on the bottom right of the fireplace.
soulman
Measurements were accurate, it fit limited space we had available. Appearance good. As some have said the depth of the product means the logs appear to be much closer to the glass than would be normal for a real fire or a gas setup. The flame action and color are pretty good. I saw some remarks that the controls remain lit at all time. In our case only the power light remains lit and the others auto dim. Fan sound level is a low level by my thinking. I did not find this or the control panel objectionable. The price is much more attractive in our case than real or gas. Overall very pleased with the purchase.<br><br>I purchased this for an older person and they were relieved it did not have an open flame as they did not want to worry about the safety aspects the would present. They also did not want to worry about hot surfaces and grand children.
Miriam Kolker
Great, easy &, affordable install for us after considering a gas insert for a couple of months ($350 vs $4350). Not quite the same thing, of course, but works well enough for us.<br><br>We had about a 3?? gap along the top, which was easily addressed by setting the unit on bricks to elevate & fill the space. Great idea thanks to other reviews, it was my biggest hang up ;)<br><br>Things I wish were better:<br>1-Remote control barely works, but unit has controls on front that work great. Seems to be a common issue from all the comments I??ve read.<br><br>2-Box should really have cut-out handles to make easier to lift, but manageable without. Work doing when catering to a direct consumer though.<br><br>3-Heat output has 2x levels, but really wish it came out from bottom of unit, not the top. Maybe not possible or problematic from an engineering standpoint, but would greatly enhance the effect.<br><br>With all of those issues aside, we have really enjoyed this unit for all the reasons listed above. Thanks!
Andrew
This unit is a solid alternative to a professionally installed costly gas self contained unit!<br>The visual and the heat output is just ok. If you put a mesh screen in front of it disguises the fake flames.<br>My opening was 37.5?? X 27.5??. I purchased the 39?? model and it fit perfectly. Measure carefully and double check the dimensions. Overall I am very happy with this purchase.
GLOBOOP
We just installed this in our fireplace since we never use it for real fires here in Cali and gas install would be super expensive. It's more 2D vs 3D on it's own. I put my fireplace screen in front and that made all the difference. It's so pretty and I pray it keeps working for years to come.
Tye. Morris
This is a great product. It is well made and is as described. The flames look quite natural and function independant of the heater. The one thing that is missing is a thermostat control. In addition I would have liked to have a higher wattage 2200 watts for a 20 amp circuit. Finally the remote control needs improvement it is slow to react and you'll need to press the buttons more than once to get them to work.
Kaili
Fit my fireplace opening perfectly! 39???? and no open space around it. The flames look fairly realistic and you can control the speed and the color of the flame and the logs separately! Overall very happy!
DORA
This is the ideal heating system for my small house. The flames and logs could be made to look a little more realistic.
Hurschelene Atkinson
The electric fireplace insert is such a good buy. Looks great and so inviting to watch the flames. After remodeling it made the old fireplace look fabulous. Works,great manually. The remote control worked ok at first, then it quit. We put in a new battery, still wouldn't work. I contacted the seller thru Amazon. They quickly replaced the remote no questions asked. Wonderful customer service.<br>We highly recommend. Very happy with our purchase.
D. Hafner
Very sturdy faux fireplace. Since it is summer I have not used it for heat. I mainly use it to relax. It was very easy to install and the remote works perfect. I barely glanced at the instructions and this was still easy to figure out.
Maia B.
I just opened and it looks and fits great but it does not switch on. I am waiting for seller to get back to me and organize return/replacement<br><br>Update: I contacted seller via Amazon. they provided timely service and after investigating the issue a little bit deeper they decided to send a replacement item (not requiring to send the faulty one back). the replacement item arrived within couple of days. It looks and works just as expected. I am satisfied with the service and the item as well.
Harrodsonesale
Used as a reasonable option to replace our dying gas fireplace. We placed in front of the original fireplace. It puts off just enough heat to take the chill off. Our rec room is the same square footage as the max heat footage for the electric fireplace. Heat is gentle and has two air flow speeds. The options available can be changed for color of flames and color of logs, also speed of flames. It looks almost real. We placed a fireplace screen in front and it hardly shows as a replacement unit in front the old fireplace. Width is about 7". The remote is nice since you can turn on/off and work all the features while seated. We are very pleased. It does exactly what we want and it arrived in perfect condition. 5***** stars from us!
Lee Ann Howington
We love it. It??s beautiful and quite.
katinhat107
Are fireplace after 10 years finally broke down and was not able to get fixed. I went on Amazon to see if I could find a fireplace to fit inside our entertainment center where the old one was at. I found this fireplace it was 24 in exactly what we needed. I place the order and was told that it would take 8 to 14 business days. It only took 3 days for the fireplace to arrive. It fits perfectly into the entertainment center space. It looks beautiful I love the remote control. the vendor was amazing thank you so very much I would definitely recommend you.
srn0107
We are very pleased with our electric fire logs. We are finally getting the most use of our fire place without breaking the bank by using gas logs and hurting the environment. It??s safer when you have little ones and pets as well. It makes our family room so cozy and with the convenience of the click of the remote you can turn it on or off. We have friends and family now converting their gas burning logs fire places into electric. It is so much more convenient and safer than gas. We love it.
AJnorals
Had a smaller older style insert fire place log set-up, but this was a little larger and still fit in my old fire place frame. The amount of adjustments you have with this fire place is great from, color to speed, to dimming, and choice of heat are great, but also the price is good. only gave 4 stars for sturdiness, because its not a armored car. I'll say its built better than the older one I had. There is a humming or buzzing of sorts when heater is on, if watching TV it didn't cause a nuisance.
BOB DURANTE
This is a fantastic fireplace. Heats are very large living room and dining room and is a beauty. Many color and style combinations, pretty quiet motor blower and excellent product. We have used it every night for 3 weeks now and it is a gem. Very easy to insert and set up. Buy the sound make that makes it sound like the wood is actually popping and burning great for quiet nights.
NB
I wanted a big fireplace which would have cost us anywhere from 1-3k. We decided to build our own and this insert. Came well packaged and fast. Everything works beautifully, from the heating mode, no heating mode to color changing. It works great, we've had it for about 2 weeks now and love it. It's way bigger than I expected lol.
Sean Smith
I ordered this to replace a vent free natural gas fireplace in my basement. My main reason for picking this one out is that it fit perfectly in the place of the old fireplace. The box was bit beat up when I received it but it was packaged well and there was no damage. I plugged it in and everything worked just as it should. All the color combinations showed up. The heater throws out a decent amount of warmth and it met my expectations. The remote works well and is very responsive. The logs and flames look good. Definitely not real but I was very pleased, especially for the sub $200 price point. I always set my expectations based on the price of the product and this is definitely worth it. You really can't beat it for under $200.
Southwest Construction LLC
First of all I would like to say how impressed I was with this company. I accidentally threw out my remote when unpack-aging my fireplace and I got on the web to ask about getting another one that I was completely prepared to pay for. They got back to me that same day and told me they were sending me out one that day free of charge. (Not many companies will do that.) As for the product it is more that I expected it has good lighting and the heating blows well. Overall I am very pleased and will definitely recommend this product and company to other people.
Cliff Cedeno
Received the product and it looks amazing. The heater warms up my 350 sq ft room easy. The different settings are also cool. Exceeded my expectations. Her is a photo. I would recommend to anyone. Now I don??t have to worry about a LIVE fire. Thanks!!!
Madden93champ
Really nice unit. Only one that I could find to fit my 30 year old fireplace opening. Quiet, several color choice combos. Doesn't heat my cathedral ceiling "room" overall, but if you sit near it l, it can take the chill out of the environment. Better suited to "heat" with a regular 8' ceiling area.<br>LOVE IT! Remote is finicky, it needs pointed at proper angle toward unit.
Lorraine Canzonieri
Love this fireplace. Like all the different settings.
Garry
Nice fireplace with lots of flame/log color and brightness settings.<br><br>Follow up review, one year later:<br>When you are choosing a fireplace, consider spending a bit more for the excellent customer service. The R.W.Flame team is available to reach out to, and will do whatever they can to support their product. I know this first hand.
S Jelley
The first one we received didn??t work at all. The company replaced it quickly. It??s a lovely looking fire. We aren??t using it for the heater but it does blow a lot of heat out.
Robert Ollerton
It is exactly as it is described. Self contained, very clean modern look. Lots of options for flame and LED lighting and color. . In a large open room the 2-speed heater is helpful but obviously not going to replace an actual fire. It's pretty good though and makes a difference even in our large living room. As far as I can find every single electric fireplace has exactly the same heater specifications.<br>Mine came with a very slight crack right in the middle of the fake logs that allows a thin line of LED back-lighting to shine through. This was probably a shipping issue as it comes in a LARGE box, NOT a quality issue and not worth the trouble of an exchange. Still looks good though and is not noticeable to anyone, nothing to cause any real aesthetic or functional issue.
Len
This is a beautiful electric fireplace insert. We quit using our wood burning fireplace about 5 years ago and decided an electric insert was the answer. This insert fit the opening with only an adjustment at the bottom, and was up and running in less than an hour. It has lovely "flame and log" color options and the heater I'd quite efficient. Our family room is now warm and cozy rather than cool and drafty.
Grisolia
All I can say is WOW! It's a beautiful fireplace insert. You just pull it right out if the box and insert. I did have to paint bricks to sit the insert on top of them to accommodate for the height. I wanted it to fill up the whole space. Worth every penny!
Thomas H.
It was so simple to enjoy. Just open the box and set inside the opening area of the fireplace and instantly it worked as soon as we plugged it in. My husband enjoys the 5 different colors of the flame of the fire. It is relaxing to watch...<br>it is like the television stations that play the logs burning over the holidays. Now we can enjoy watching the fireplace nightly.
Thomas D. Wilhelm
I am very impressed with this heater that now sits where once we had a dirty fireplace insert. The heater fills the space nicely and looks very attractive. In addition to being a nice looking unit, the electric fireplace insert really puts out the heat. We have had other space heaters in our basement family room that could not take the chill off. This product fills the bill. It is easy to operate, looks nice, and heats fine.
Bear
We installed this piece into our existing gas fireplace (which did not work). Our opening measures 36??28 and this fits great with just enough room on all sides to easily pull it out to clean, allow air vent, and not look tacky. I'm thrilled with how quiet it runs, I cannot hear it when I have the TV on. Also, I really like the safety features! There is a time, auto shut off, and a main power switch that must be on before any functions work. I really can't say enough about this product. It fit all of our needs and surpassed all of our expectations.
DeLori Trice
I just received my new fireplace yesterday, plugged it up and it's beautiful. I love the mirror reflection on the front of the fireplace when it's not lit and the other features such as color change, remote, and adjusted levels of heat. Great product!
